Navien tankless water heater code E031: Burner overheated

Tankless water heater, Canada and United States

The heater detected that its burner overheated.

This needs a licensed gas technician. There is nothing safe to check yourself. Leave the covers on and book a professional.

This involves the gas supply or burner. Only a licensed technician should open the unit or work on gas parts.

What causes it

A burner or combustion fault that a technician needs to find. Navien lists no owner fix for this code.

Book a licensed gas technician

Have the model number, serial number, purchase date, where the heater is installed and the error code ready.
Call Navien Technical Support on 1-800-519-8794, or contact the company that installed the heater.
For a repair under warranty, the installer or service provider must contact Navien before starting the work.

Turn the unit off and leave the covers on. Gas components must only be serviced by a licensed technician.
Note the code, how often it appears, and the model and serial numbers from the rating label.
Book a licensed gas technician and give them those details.

7 models in 2 ranges

Range	Models
NPE-A2	NPE-180A2, NPE-210A2, NPE-240A2
NPE-S2	NPE-180S2, NPE-210S2, NPE-240S2, NPE-150S2

Checked against the manufacturer's manual on 15 October 2026.

Code	Meaning	What you can do
E003	Ignition failure	Safe checks first, then a pro
E004	False flame detected	Safe checks first, then a pro
E012	Flame lost	Safe checks first, then a pro
E016	Heat exchanger overheated	Safe checks first, then a pro
E030	Exhaust too hot	Safe checks first, then a pro
E046	Limit control fault	Call a pro
E047	Exhaust temperature sensor fault	Call a pro
E056	Modulating gas valve fault	Call a pro
E060	Dual venturi fault	Call a pro
E109	Fan motor fault	Safe checks first, then a pro
E110	Abnormal air pressure (blocked vent or intake filter)	Safe checks first, then a pro
E127	Air volume sensor fault	Call a pro